{"id":4935,"date":"2023-04-05T21:50:30","date_gmt":"2023-04-05T19:50:30","guid":{"rendered":"https:\/\/www.aurora-h2020.eu\/?page_id=4935"},"modified":"2023-10-02T17:40:04","modified_gmt":"2023-10-02T15:40:04","slug":"app-support","status":"publish","type":"page","link":"https:\/\/www.aurora-h2020.eu\/pt\/app-support\/","title":{"rendered":"Apoio da aplica\u00e7\u00e3o AURORA"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4935\" class=\"elementor elementor-4935\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3eb3dd7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3eb3dd7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-647fa88\" data-id=\"647fa88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d009542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d009542\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2a47f10\" data-id=\"2a47f10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84a53e8 elementor-widget__width-auto elementor-widget elementor-widget-shortcode\" data-id=\"84a53e8\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"trp_language_switcher_shortcode\">\n<div class=\"trp-language-switcher trp-language-switcher-container\" data-no-translation>\n    <div class=\"trp-ls-shortcode-current-language\">\n        <a href=\"#\" class=\"trp-ls-shortcode-disabled-language trp-ls-disabled-language\" title=\"Portugu\u00eas\" onclick=\"event.preventDefault()\">\n\t\t\t<img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/pt_PT.png\" width=\"18\" height=\"12\" alt=\"pt_PT\" title=\"Portugu\u00eas\"> Portugu\u00eas\t\t<\/a>\n    <\/div>\n    <div class=\"trp-ls-shortcode-language\">\n                <a href=\"#\" class=\"trp-ls-shortcode-disabled-language trp-ls-disabled-language\"  title=\"Portugu\u00eas\" onclick=\"event.preventDefault()\">\n\t\t\t<img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/pt_PT.png\" width=\"18\" height=\"12\" alt=\"pt_PT\" title=\"Portugu\u00eas\"> Portugu\u00eas\t\t<\/a>\n                    <a href=\"https:\/\/www.aurora-h2020.eu\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"English (UK)\">\n            <img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/en_GB.png\" width=\"18\" height=\"12\" alt=\"en_GB\" title=\"English (UK)\"> English (UK)        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/es\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Espa\u00f1ol\">\n            <img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/es_ES.png\" width=\"18\" height=\"12\" alt=\"es_ES\" title=\"Espa\u00f1ol\"> Espa\u00f1ol        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/da\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Dansk\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/da_DK.png\" width=\"18\" height=\"12\" alt=\"da_DK\" title=\"Dansk\"> Dansk        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/sl\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Sloven\u0161\u010dina\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/sl_SI.png\" width=\"18\" height=\"12\" alt=\"sl_SI\" title=\"Sloven\u0161\u010dina\"> Sloven\u0161\u010dina        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/de\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Deutsch\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/de_DE.png\" width=\"18\" height=\"12\" alt=\"de_DE\" title=\"Deutsch\"> Deutsch        <\/a>\n\n        <\/div>\n    <script type=\"application\/javascript\">\n        \/\/ need to have the same with set from JS on both divs. Otherwise it can push stuff around in HTML\n        var trp_ls_shortcodes = document.querySelectorAll('.trp_language_switcher_shortcode .trp-language-switcher');\n        if ( trp_ls_shortcodes.length > 0) {\n            \/\/ get the last language switcher added\n            var trp_el = trp_ls_shortcodes[trp_ls_shortcodes.length - 1];\n\n            var trp_shortcode_language_item = trp_el.querySelector( '.trp-ls-shortcode-language' )\n            \/\/ set width\n            var trp_ls_shortcode_width                                               = trp_shortcode_language_item.offsetWidth + 16;\n            trp_shortcode_language_item.style.width                                  = trp_ls_shortcode_width + 'px';\n            trp_el.querySelector( '.trp-ls-shortcode-current-language' ).style.width = trp_ls_shortcode_width + 'px';\n\n            \/\/ We're putting this on display: none after we have its width.\n            trp_shortcode_language_item.style.display = 'none';\n        }\n    <\/script>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9856b92 elementor-widget elementor-widget-text-editor\" data-id=\"9856b92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Se necessitar de apoio com a aplica\u00e7\u00e3o AURORA, consulte a nossa se\u00e7\u00e3o de FAQ abaixo para a sua d\u00favida. Se continuar a ter problemas ou n\u00e3o conseguir encontrar o que procura, n\u00e3o hesite em contactar diretamente a nossa equipa atrav\u00e9s do formul\u00e1rio no final desta p\u00e1gina.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea60cca elementor-widget elementor-widget-heading\" data-id=\"ea60cca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">FAQ<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22224d8 elementor-widget elementor-widget-accordion\" data-id=\"22224d8\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3571\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3571\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">O que \u00e1 a aplica\u00e7\u00e3o AURORA?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3571\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3571\"><div>\n<div>O AURORA Energy Tracker \u00e9 um aplicativo m\u00f3vel que permite aos usu\u00e1rios causar um impacto positivo no meio ambiente, reduzindo as emiss\u00f5es de gases de efeito estufa associadas ao uso residencial de energia e \u00e0s op\u00e7\u00f5es de transporte. Nosso inovador sistema de rotulagem permite que os usu\u00e1rios rastreiem seu perfil pessoal de emiss\u00f5es, monitorem mudan\u00e7as no comportamento relacionado \u00e0 energia ao longo do tempo e compartilhem seu progresso nas redes sociais. O objetivo da AURORA \u00e9 ajudar a tornar-se um cidad\u00e3o com emiss\u00f5es quase zero e contribuir para um futuro mais sustent\u00e1vel.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3572\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3572\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Quais os dispositivos que s\u00e3o suportados?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3572\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3572\"><p>Suportamos todos os dispositivos iOS com iOS 15 ou superior, bem como dispositivos Android com a vers\u00e3o 8 ou superior.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3573\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3573\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como \u00e9 que os meus dados s\u00e3o processados?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3573\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3573\"><p>Cumprimos todas as normas do RGPD e damos-lhe controlo total sobre os seus dados. Os seus dados n\u00e3o ser\u00e3o utilizados comercialmente nem fornecidos a terceiros.<\/p><p class=\" translation-block\">Como parte dos objetivos do nosso projeto, publicaremos conjuntos de dados totalmente an\u00f3nimos, incluindo os consumos introduzidos na aplica\u00e7\u00e3o. <strong>O utilizador n\u00e3o ser\u00e1 identific\u00e1vel e todas as informa\u00e7\u00f5es pessoais ser\u00e3o completamente removidas destes conjuntos de dados.<\/strong> Estes conjuntos de dados an\u00f3nimos e agregados estar\u00e3o dispon\u00edveis para descarregamento gratuito e ajudar\u00e3o outros investigadores a compreender melhor o comportamento energ\u00e9tico dos Cidad\u00e3os Europeus.<\/p><p><strong><a href=\"https:\/\/www.aurora-h2020.eu\/pt\/aurora\/app-privacy-policy\/\">Pol\u00edtica de Privacidade<\/a><\/strong> | <strong><a href=\"https:\/\/www.aurora-h2020.eu\/pt\/aurora\/app-tos\/\">Termos do servi\u00e7o<\/a><\/strong> | <strong><a href=\"https:\/\/www.aurora-h2020.eu\/pt\/aurora\/app-imprint\/\">Impress\u00e3o<\/a><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3574\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3574\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso descarregar os meus dados pessoais?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3574\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3574\"><p>Pode descarregar os seus dados pessoais diretamente a partir da aplica\u00e7\u00e3o. Aceda ao separador \"Defini\u00e7\u00f5es\" e selecione \"Descarregar os meus dados\".<\/p>\n<p>Isto ir\u00e1 fornecer-lhe todos os dados que temos sobre si relativamente \u00e0 sua utiliza\u00e7\u00e3o da aplica\u00e7\u00e3o. Tenha em aten\u00e7\u00e3o que a transfer\u00eancia dos seus dados pessoais n\u00e3o \u00e9 an\u00f3nima, pelo que deve ter cuidado ao partilh\u00e1-los com outras pessoas.<\/p>\n<p>O ficheiro \u00e9 fornecido como um ficheiro JSON, que \u00e9 um formato de ficheiro padr\u00e3o para conjuntos de dados e uma norma totalmente aberta. Pode ser aberto com qualquer editor de texto, mas pode ser dif\u00edcil de ler se n\u00e3o estiver familiarizado com a estrutura do JSON. Tamb\u00e9m pode importar este ficheiro para o Excel, mas tenha em aten\u00e7\u00e3o que esta a\u00e7\u00e3o n\u00e3o \u00e9 atualmente suportada e pode n\u00e3o funcionar totalmente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3575\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3575\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">Como posso eliminar a minha conta?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3575\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3575\"><p class=\" translation-block\">Para apagar a sua conta, v\u00e1 ao separador \"Defini\u00e7\u00f5es\" da aplica\u00e7\u00e3o e selecione \"Apagar a minha conta\". Tenha em aten\u00e7\u00e3o que esta a\u00e7\u00e3o apaga permanentemente todos os seus dados e consumos introduzidos e n\u00e3o pode ser anulada!<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3576\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3576\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">N\u00e3o consigo ver o separador da \"Energia Solar\".<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3576\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3576\"><p>Neste momento o separador da \"Energia Solar\" s\u00f3 est\u00e1 dispon\u00edvel para cidad\u00e3os localizados em um dos cinco demonstradores do AURORA.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00a2ba elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d00a2ba\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 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100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd022bf elementor-widget elementor-widget-heading\" data-id=\"cd022bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contacta-nos<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36beb78 fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"36beb78\" data-element_type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_5 ffs_default_wrap'><form data-form_id=\"5\" id=\"fluentform_5\" class=\"frm-fluent-form fluent_form_5 ff-el-form-top ff_form_instance_5_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_5_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Support Form (#5)<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='4935' \/><input type=\"hidden\" id=\"_fluentform_5_fluentformnonce\" name=\"_fluentform_5_fluentformnonce\" value=\"5ead52fe84\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/pt\/wp-json\/wp\/v2\/pages\/4935\" \/><div class='ff-el-group  ff-custom_html has-conditions' data-name=\"custom_html-5_1\" ><p>Abriu esta p\u00e1gina a partir da aplica\u00e7\u00e3o AURORA. Para melhor ajudar com o seu problema, o seu ID de utilizador e pa\u00eds ser\u00e3o transmitidos ao nosso pessoal de apoio ap\u00f3s a apresenta\u00e7\u00e3o deste formul\u00e1rio.<\/p><\/div><input type=\"hidden\" name=\"user_id\" value=\"\" data-name=\"user_id\" ><input type=\"hidden\" name=\"country_id\" value=\"\" data-name=\"country_id\" ><div data-type=\"name-element\" data-name=\"names\" class=\"ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_5_names_first_name_' aria-label=\"Primeiro Nome\">Primeiro Nome<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_5_names_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_5_names_last_name_' aria-label=\"\u00daltimo Nome\">\u00daltimo Nome<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_5_names_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_email' aria-label=\"Email\">Email<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_5_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_dropdown' aria-label=\"No que precisas ajuda?\">No que precisas ajuda?<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_5_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">- Seleciona -<\/option><option value=\"Report an issue with the app\"  >Reportar um problema com a aplica\u00e7\u00e3o<\/option><option value=\"Question about the app\"  >D\u00favidas sobre a aplica\u00e7\u00e3o<\/option><option value=\"Question about the AURORA project\"  >D\u00favidas sobre o projeto AURORA<\/option><option value=\"Data privacy &amp; security\"  >Privacidade de dados e seguran\u00e7a<\/option><option value=\"Other\"  >Outro<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_description' aria-label=\"A tua mensagem para n\u00f3s\">A tua mensagem para n\u00f3s<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=\"true\" name=\"description\" id=\"ff_5_description\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  aria-label=\"Que dispositivo est\u00e1 a utilizar?\">Que dispositivo est\u00e1 a utilizar?<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_85b9e4c569f8c3cdfcc1c2fa86e0fdec\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"iOS (Apple)\"  id='input_radio_85b9e4c569f8c3cdfcc1c2fa86e0fdec' aria-label='iOS (Apple)' aria-invalid='false' aria-required=\"true\"> <span>iOS (Apple)<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_8ff92ae50f34c90275a092903b18caea\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Android\"  id='input_radio_8ff92ae50f34c90275a092903b18caea' aria-label='Android' aria-invalid='false' aria-required=\"true\"> <span>Android<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_bc53dd0846d079af00c10a40676d8b79\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Browser (Web-App)\"  id='input_radio_bc53dd0846d079af00c10a40676d8b79' aria-label='Browser (Web-App)' aria-invalid='false' aria-required=\"true\"> <span>Browser (Web-App)<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='terms & conditions' class='ff-el-form-check-label ff_tc_label' for=\"gdpr-agreement_1a22e56db48887f547c3c871edd6db7c\"><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"gdpr-agreement\" class=\"ff-el-form-check-input ff_gdpr_field\" data-name=\"gdpr-agreement\" id=\"gdpr-agreement_1a22e56db48887f547c3c871edd6db7c\"  value='on' aria-invalid='false' aria-required=\"true\"><\/span> <div class='ff_t_c'>Autorizo que o projeto AURORA guarde as informa\u00e7\u00f5es que enviei para poder responder ao meu pedido.<\/div><\/label><\/div><\/div><div class='ff-el-group' ><div class='ff-el-input--content'><div data-fluent_id='5' name='g-recaptcha-response'><div\n\t\tdata-sitekey='6LeHGTwmAAAAAIqRczdXz5l459PWEzzXgPcdv769'\n\t\tid='fluentform-recaptcha-5'\n\t\tclass='ff-el-recaptcha g-recaptcha'\n\t\tdata-callback='fluentFormrecaptchaSuccessCallback'><\/div><\/div><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\" >Submeter formul\u00e1rio<\/button><\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"pt\"\/><\/form><div id='fluentform_5_errors' class='ff-errors-in-stack ff_form_instance_5_1 ff-form-loading_errors ff_form_instance_5_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_5_1 = {\"id\":\"5\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_5_1\",\"form_id_selector\":\"fluentform_5\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"First Name field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"We need your email address to get back to you about your inquiry.\",\"global\":false,\"global_message\":\"This field is required\"},\"email\":{\"value\":true,\"message\":\"It looks like the email address you entered is not valid.\",\"global\":false,\"global_message\":\"This field must contain a valid email\"}},\"dropdown\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"description\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"input_radio\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"gdpr-agreement\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"g-recaptcha-response\":[]},\"conditionals\":{\"custom_html-5_1\":{\"type\":\"any\",\"status\":true,\"conditions\":[{\"field\":\"user_id\",\"value\":\"(.|\\\\s)*\\\\S(.|\\\\s)*\",\"operator\":\"test_regex\"}]}}};\n                    <\/script>\n                    <\/div>\n\n            \t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>If you require support with the AURORA app, please check our FAQ section below for your question. If you are still experiencing problems or cannot find what you are looking for, do not hesitate to reach out to our team directly through the form at the bottom of this page. FAQ What is the AURORA [&hellip;]<\/p>","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4935","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.5 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AURORA App Support - AURORA H2020<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurora-h2020.eu\/pt\/app-support\/\" \/>\n<meta property=\"og:locale\" content=\"pt_PT\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AURORA App Support - AURORA H2020\" \/>\n<meta property=\"og:description\" content=\"If you require support with the AURORA app, please check our FAQ section below for your question. If you are still experiencing problems or cannot find what you are looking for, do not hesitate to reach out to our team directly through the form at the bottom of this page. 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