{"id":4935,"date":"2023-04-05T21:50:30","date_gmt":"2023-04-05T19:50:30","guid":{"rendered":"https:\/\/www.aurora-h2020.eu\/?page_id=4935"},"modified":"2023-10-02T17:40:04","modified_gmt":"2023-10-02T15:40:04","slug":"app-support","status":"publish","type":"page","link":"https:\/\/www.aurora-h2020.eu\/es\/app-support\/","title":{"rendered":"Soporte de la aplicaci\u00f3n AURORA"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"4935\" class=\"elementor elementor-4935\" data-elementor-post-type=\"page\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-3eb3dd7 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"3eb3dd7\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-647fa88\" data-id=\"647fa88\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-d009542 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"d009542\" data-element_type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-2a47f10\" data-id=\"2a47f10\" data-element_type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-84a53e8 elementor-widget__width-auto elementor-widget elementor-widget-shortcode\" data-id=\"84a53e8\" data-element_type=\"widget\" data-widget_type=\"shortcode.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"elementor-shortcode\"><div class=\"trp_language_switcher_shortcode\">\n<div class=\"trp-language-switcher trp-language-switcher-container\" data-no-translation>\n    <div class=\"trp-ls-shortcode-current-language\">\n        <a href=\"#\" class=\"trp-ls-shortcode-disabled-language trp-ls-disabled-language\" title=\"Espa\u00f1ol\" onclick=\"event.preventDefault()\">\n\t\t\t<img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/es_ES.png\" width=\"18\" height=\"12\" alt=\"es_ES\" title=\"Espa\u00f1ol\"> Espa\u00f1ol\t\t<\/a>\n    <\/div>\n    <div class=\"trp-ls-shortcode-language\">\n                <a href=\"#\" class=\"trp-ls-shortcode-disabled-language trp-ls-disabled-language\"  title=\"Espa\u00f1ol\" onclick=\"event.preventDefault()\">\n\t\t\t<img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/es_ES.png\" width=\"18\" height=\"12\" alt=\"es_ES\" title=\"Espa\u00f1ol\"> Espa\u00f1ol\t\t<\/a>\n                    <a href=\"https:\/\/www.aurora-h2020.eu\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"English (UK)\">\n            <img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/en_GB.png\" width=\"18\" height=\"12\" alt=\"en_GB\" title=\"English (UK)\"> English (UK)        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/pt\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Portugu\u00eas\">\n            <img decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/pt_PT.png\" width=\"18\" height=\"12\" alt=\"pt_PT\" title=\"Portugu\u00eas\"> Portugu\u00eas        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/da\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Dansk\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/da_DK.png\" width=\"18\" height=\"12\" alt=\"da_DK\" title=\"Dansk\"> Dansk        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/sl\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Sloven\u0161\u010dina\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/sl_SI.png\" width=\"18\" height=\"12\" alt=\"sl_SI\" title=\"Sloven\u0161\u010dina\"> Sloven\u0161\u010dina        <\/a>\n\n            <a href=\"https:\/\/www.aurora-h2020.eu\/de\/wp-json\/wp\/v2\/pages\/4935\/\" title=\"Deutsch\">\n            <img loading=\"lazy\" decoding=\"async\" class=\"trp-flag-image\" src=\"https:\/\/www.aurora-h2020.eu\/wp-content\/plugins\/translatepress-multilingual\/assets\/images\/flags\/de_DE.png\" width=\"18\" height=\"12\" alt=\"de_DE\" title=\"Deutsch\"> Deutsch        <\/a>\n\n        <\/div>\n    <script type=\"application\/javascript\">\n        \/\/ need to have the same with set from JS on both divs. Otherwise it can push stuff around in HTML\n        var trp_ls_shortcodes = document.querySelectorAll('.trp_language_switcher_shortcode .trp-language-switcher');\n        if ( trp_ls_shortcodes.length > 0) {\n            \/\/ get the last language switcher added\n            var trp_el = trp_ls_shortcodes[trp_ls_shortcodes.length - 1];\n\n            var trp_shortcode_language_item = trp_el.querySelector( '.trp-ls-shortcode-language' )\n            \/\/ set width\n            var trp_ls_shortcode_width                                               = trp_shortcode_language_item.offsetWidth + 16;\n            trp_shortcode_language_item.style.width                                  = trp_ls_shortcode_width + 'px';\n            trp_el.querySelector( '.trp-ls-shortcode-current-language' ).style.width = trp_ls_shortcode_width + 'px';\n\n            \/\/ We're putting this on display: none after we have its width.\n            trp_shortcode_language_item.style.display = 'none';\n        }\n    <\/script>\n<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<div class=\"elementor-element elementor-element-9856b92 elementor-widget elementor-widget-text-editor\" data-id=\"9856b92\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-widget-text-editor.elementor-drop-cap-view-stacked .elementor-drop-cap{background-color:#69727d;color:#fff}.elementor-widget-text-editor.elementor-drop-cap-view-framed .elementor-drop-cap{color:#69727d;border:3px solid;background-color:transparent}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap{margin-top:8px}.elementor-widget-text-editor:not(.elementor-drop-cap-view-default) .elementor-drop-cap-letter{width:1em;height:1em}.elementor-widget-text-editor .elementor-drop-cap{float:left;text-align:center;line-height:1;font-size:50px}.elementor-widget-text-editor .elementor-drop-cap-letter{display:inline-block}<\/style>\t\t\t\t<p>Si necesita ayuda con la aplicaci\u00f3n AURORA, consulte nuestra secci\u00f3n de preguntas frecuentes. Si sigue teniendo problemas o no encuentra lo que busca, no dude en ponerse en contacto directamente con nuestro equipo a trav\u00e9s del formulario que encontrar\u00e1 al final de esta p\u00e1gina.<\/p>\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ea60cca elementor-widget elementor-widget-heading\" data-id=\"ea60cca\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-heading-title{padding:0;margin:0;line-height:1}.elementor-widget-heading .elementor-heading-title[class*=elementor-size-]>a{color:inherit;font-size:inherit;line-height:inherit}.elementor-widget-heading .elementor-heading-title.elementor-size-small{font-size:15px}.elementor-widget-heading .elementor-heading-title.elementor-size-medium{font-size:19px}.elementor-widget-heading .elementor-heading-title.elementor-size-large{font-size:29px}.elementor-widget-heading .elementor-heading-title.elementor-size-xl{font-size:39px}.elementor-widget-heading .elementor-heading-title.elementor-size-xxl{font-size:59px}<\/style><h3 class=\"elementor-heading-title elementor-size-default\">Preguntas frecuentes<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22224d8 elementor-widget elementor-widget-accordion\" data-id=\"22224d8\" data-element_type=\"widget\" data-widget_type=\"accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 *\/\n.elementor-accordion{text-align:start}.elementor-accordion .elementor-accordion-item{border:1px solid #d5d8dc}.elementor-accordion .elementor-accordion-item+.elementor-accordion-item{border-top:none}.elementor-accordion .elementor-tab-title{margin:0;padding:15px 20px;font-weight:700;line-height:1;cursor:pointer;outline:none}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{display:inline-block;width:1.5em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon svg{width:1em;height:1em}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-right{float:right;text-align:right}.elementor-accordion .elementor-tab-title .elementor-accordion-icon.elementor-accordion-icon-left{float:left;text-align:left}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-closed{display:block}.elementor-accordion .elementor-tab-title .elementor-accordion-icon .elementor-accordion-icon-opened,.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-closed{display:none}.elementor-accordion .elementor-tab-title.elementor-active .elementor-accordion-icon-opened{display:block}.elementor-accordion .elementor-tab-content{display:none;padding:15px 20px;border-top:1px solid #d5d8dc}@media (max-width:767px){.elementor-accordion .elementor-tab-title{padding:12px 15px}.elementor-accordion .elementor-tab-title .elementor-accordion-icon{width:1.2em}.elementor-accordion .elementor-tab-content{padding:7px 15px}}.e-con-inner>.elementor-widget-accordion,.e-con>.elementor-widget-accordion{width:var(--container-widget-width);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-accordion\">\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3571\" class=\"elementor-tab-title\" data-tab=\"1\" role=\"button\" aria-controls=\"elementor-tab-content-3571\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfQu\u00e9 es la aplicaci\u00f3n de AURORA?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3571\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"1\" role=\"region\" aria-labelledby=\"elementor-tab-title-3571\"><div>\n<div>AURORA Energy Tracker es una aplicaci\u00f3n m\u00f3vil que permite a los usuarios influir positivamente en el medio ambiente reduciendo las emisiones de gases de efecto invernadero asociadas al uso de la energ\u00eda en el hogar y a sus opciones de transporte. Nuestro innovador sistema de etiquetado permite a los usuarios hacer un seguimiento de su perfil personal de emisiones, controlar los cambios en el comportamiento relacionado con la energ\u00eda a lo largo del tiempo y compartir sus progresos en las redes sociales. El objetivo de AURORA es ayudar a convertirse en un Ciudadano de Emisiones Casi Nulas y contribuir a un futuro m\u00e1s sostenible.<\/div>\n<\/div><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3572\" class=\"elementor-tab-title\" data-tab=\"2\" role=\"button\" aria-controls=\"elementor-tab-content-3572\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfQu\u00e9 dispositivos son compatibles?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3572\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"2\" role=\"region\" aria-labelledby=\"elementor-tab-title-3572\"><p>Son compatibles todos los dispositivos iOS con iOS 15 o superior, as\u00ed como con dispositivos Android con versi\u00f3n 8 o superior.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3573\" class=\"elementor-tab-title\" data-tab=\"3\" role=\"button\" aria-controls=\"elementor-tab-content-3573\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfC\u00f3mo se procesan mis datos?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3573\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"3\" role=\"region\" aria-labelledby=\"elementor-tab-title-3573\"><p>Cumplimos todas las normas del GDPR y le damos pleno control sobre sus datos. Tus datos no se utilizar\u00e1n con fines comerciales ni se facilitar\u00e1n a terceros.<\/p><p class=\" translation-block\">Como parte de los objetivos de nuestro proyecto, publicaremos conjuntos de datos totalmente anonimizados, incluidos los consumos que haya introducido en la aplicaci\u00f3n. <strong>Usted no ser\u00e1 identificable y toda la informaci\u00f3n personal se eliminar\u00e1 por completo de estos conjuntos de datos.<\/strong> Estos conjuntos de datos an\u00f3nimos y agregados podr\u00e1n descargarse libremente y ayudar\u00e1n a otros investigadores a comprender mejor el comportamiento energ\u00e9tico de los ciudadanos europeos.<\/p><p><strong><a href=\"https:\/\/www.aurora-h2020.eu\/es\/aurora\/app-privacy-policy\/\">Pol\u00edtica de Privacidad<\/a><\/strong> | <strong><a href=\"https:\/\/www.aurora-h2020.eu\/es\/aurora\/app-tos\/\">Condiciones de servicio<\/a><\/strong> | <strong><a href=\"https:\/\/www.aurora-h2020.eu\/es\/aurora\/app-imprint\/\">Pie de imprenta<\/a><\/strong><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3574\" class=\"elementor-tab-title\" data-tab=\"4\" role=\"button\" aria-controls=\"elementor-tab-content-3574\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfC\u00f3mo puedo descargar mis datos personales?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3574\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"4\" role=\"region\" aria-labelledby=\"elementor-tab-title-3574\"><p>Puede descargar sus datos personales directamente desde la aplicaci\u00f3n. Vaya a la pesta\u00f1a \"Configuraci\u00f3n\" y seleccione \"Descargar mis datos\".<\/p>\n<p>Esto le proporcionar\u00e1 todos los datos que tenemos sobre usted en relaci\u00f3n con su uso de la aplicaci\u00f3n. Tenga en cuenta que la descarga de sus datos personales no est\u00e1 anonimizada, as\u00ed que tenga cuidado al compartirlos con otras personas.<\/p>\n<p>El archivo se proporciona en formato JSON, que es un formato de archivo est\u00e1ndar para conjuntos de datos y un est\u00e1ndar totalmente abierto. Puede abrirse con cualquier editor de texto, pero puede resultar dif\u00edcil de leer si no est\u00e1 familiarizado con la estructura de JSON. Tambi\u00e9n puede importar este archivo a Excel, pero tenga en cuenta que esta acci\u00f3n no est\u00e1 soportada actualmente y puede que no funcione completamente.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3575\" class=\"elementor-tab-title\" data-tab=\"5\" role=\"button\" aria-controls=\"elementor-tab-content-3575\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">\u00bfC\u00f3mo puedo eliminar mi cuenta?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3575\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"5\" role=\"region\" aria-labelledby=\"elementor-tab-title-3575\"><p class=\" translation-block\">Para eliminar su cuenta, vaya a la pesta\u00f1a \"Configuraci\u00f3n\" de la aplicaci\u00f3n y seleccione \"Eliminar mi cuenta\". Tenga en cuenta que esto borrar\u00e1 permanentemente todos sus datos y consumos introducidos y no se podr\u00e1 deshacer.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<div class=\"elementor-accordion-item\">\n\t\t\t\t\t<div id=\"elementor-tab-title-3576\" class=\"elementor-tab-title\" data-tab=\"6\" role=\"button\" aria-controls=\"elementor-tab-content-3576\" aria-expanded=\"false\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon elementor-accordion-icon-left\" aria-hidden=\"true\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-closed\"><i class=\"fas fa-plus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t<span class=\"elementor-accordion-icon-opened\"><i class=\"fas fa-minus\"><\/i><\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t<a class=\"elementor-accordion-title\" tabindex=\"0\">No puedo ver la pesta\u00f1a \"Energ\u00eda solar\".<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t<div id=\"elementor-tab-content-3576\" class=\"elementor-tab-content elementor-clearfix\" data-tab=\"6\" role=\"region\" aria-labelledby=\"elementor-tab-title-3576\"><p>Actualmente, la pesta\u00f1a \"Energ\u00eda solar\" s\u00f3lo est\u00e1 disponible para los ciudadanos situados en uno de nuestros cinco sitios de demostraci\u00f3n de AURORA.<\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-d00a2ba elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"d00a2ba\" data-element_type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<style>\/*! elementor - v3.22.0 - 17-06-2024 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100%;-webkit-mask-repeat:var(--divider-pattern-repeat);mask-repeat:var(--divider-pattern-repeat);background-color:var(--divider-color);-webkit-mask-image:var(--divider-pattern-url);mask-image:var(--divider-pattern-url)}.elementor-widget-divider--no-spacing{--divider-pattern-size:auto}.elementor-widget-divider--bg-round{--divider-pattern-repeat:round}.rtl .elementor-widget-divider .elementor-divider__text{direction:rtl}.e-con-inner>.elementor-widget-divider,.e-con>.elementor-widget-divider{width:var(--container-widget-width,100%);--flex-grow:var(--container-widget-flex-grow)}<\/style>\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-cd022bf elementor-widget elementor-widget-heading\" data-id=\"cd022bf\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Contacto<\/h3>\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-36beb78 fluent-form-widget-step-header-yes fluent-form-widget-step-progressbar-yes fluentform-widget-submit-button-custom elementor-widget elementor-widget-fluent-form-widget\" data-id=\"36beb78\" data-element_type=\"widget\" data-widget_type=\"fluent-form-widget.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\n            <div class=\"fluentform-widget-wrapper fluentform-widget-align-default\">\n\n            \n            <div class='fluentform ff-default fluentform_wrapper_5 ffs_default_wrap'><form data-form_id=\"5\" id=\"fluentform_5\" class=\"frm-fluent-form fluent_form_5 ff-el-form-top ff_form_instance_5_1 ff-form-loading ffs_default\" data-form_instance=\"ff_form_instance_5_1\" method=\"POST\" action=\"\" ><fieldset  style=\"border: none!important;margin: 0!important;padding: 0!important;background-color: transparent!important;box-shadow: none!important;outline: none!important; min-inline-size: 100%;\">\n                    <legend class=\"ff_screen_reader_title\" style=\"display: block; margin: 0!important;padding: 0!important;height: 0!important;text-indent: -999999px;width: 0!important;overflow:hidden;\">Support Form (#5)<\/legend><input type='hidden' name='__fluent_form_embded_post_id' value='4935' \/><input type=\"hidden\" id=\"_fluentform_5_fluentformnonce\" name=\"_fluentform_5_fluentformnonce\" value=\"1940daa3aa\" \/><input type=\"hidden\" name=\"_wp_http_referer\" value=\"\/es\/wp-json\/wp\/v2\/pages\/4935\" \/><div class='ff-el-group  ff-custom_html has-conditions' data-name=\"custom_html-5_1\" ><p>Ha abierto esta p\u00e1gina desde la aplicaci\u00f3n AURORA. Para ayudarle mejor con su problema, su ID de usuario y su pa\u00eds se remitir\u00e1n a nuestro personal de asistencia tras enviar este formulario.<\/p><\/div><input type=\"hidden\" name=\"user_id\" value=\"\" data-name=\"user_id\" ><input type=\"hidden\" name=\"country_id\" value=\"\" data-name=\"country_id\" ><div data-type=\"name-element\" data-name=\"names\" class=\"ff-field_container ff-name-field-wrapper\" ><div class='ff-t-container'><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_5_names_first_name_' aria-label=\"Nombre\">Nombre<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[first_name]\" id=\"ff_5_names_first_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><div class='ff-t-cell'><div class='ff-el-group'><div class=\"ff-el-input--label asterisk-right\"><label for='ff_5_names_last_name_' aria-label=\"Apellido\">Apellido<\/label><\/div><div class='ff-el-input--content'><input type=\"text\" name=\"names[last_name]\" id=\"ff_5_names_last_name_\" class=\"ff-el-form-control\" aria-invalid=\"false\" aria-required=\"false\"><\/div><\/div><\/div><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_email' aria-label=\"Correo electr\u00f3nico\">Correo electr\u00f3nico<\/label><\/div><div class='ff-el-input--content'><input type=\"email\" name=\"email\" id=\"ff_5_email\" class=\"ff-el-form-control\" data-name=\"email\"  aria-invalid=\"false\" aria-required=\"true\"><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_dropdown' aria-label=\"\u00bfEn qu\u00e9 necesita ayuda?\">\u00bfEn qu\u00e9 necesita ayuda?<\/label><\/div><div class='ff-el-input--content'><select name=\"dropdown\" id=\"ff_5_dropdown\" class=\"ff-el-form-control\" data-name=\"dropdown\" data-calc_value=\"0\"  aria-invalid=\"false\" aria-required=\"true\"><option value=\"\">- Seleccionar -<\/option><option value=\"Report an issue with the app\"  >Informar de un problema con la aplicaci\u00f3n<\/option><option value=\"Question about the app\"  >Pregunta sobre la aplicaci\u00f3n<\/option><option value=\"Question about the AURORA project\"  >Pregunta sobre el proyecto AURORA<\/option><option value=\"Data privacy &amp; security\"  >Privacidad y seguridad de los datos<\/option><option value=\"Other\"  >Otro<\/option><\/select><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label for='ff_5_description' aria-label=\"Su mensaje para nosotros\">Su mensaje para nosotros<\/label><\/div><div class='ff-el-input--content'><textarea aria-invalid=\"false\" aria-required=\"true\" name=\"description\" id=\"ff_5_description\" class=\"ff-el-form-control\" rows=\"4\" cols=\"2\" data-name=\"description\" ><\/textarea><\/div><\/div><div class='ff-el-group'><div class=\"ff-el-input--label ff-el-is-required asterisk-right\"><label  aria-label=\"\u00bfQu\u00e9 dispositivo utiliza?\">\u00bfQu\u00e9 dispositivo utiliza?<\/label><\/div><div class='ff-el-input--content'><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_e510916d5d2d6335ac29fa2efe22ca99\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"iOS (Apple)\"  id='input_radio_e510916d5d2d6335ac29fa2efe22ca99' aria-label='iOS (Apple)' aria-invalid='false' aria-required=\"true\"> <span>iOS (Apple)<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_c4b84ead5b45041aadc04ef5cb5f4a6d\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Android\"  id='input_radio_c4b84ead5b45041aadc04ef5cb5f4a6d' aria-label='Android' aria-invalid='false' aria-required=\"true\"> <span>Android<\/span><\/label><\/div><div class='ff-el-form-check ff-el-form-check-'><label class='ff-el-form-check-label' for=\"input_radio_d13e2b70c27e1b9c37c8920d310e3944\"><input  type=\"radio\" name=\"input_radio\" data-name=\"input_radio\" class=\"ff-el-form-check-input ff-el-form-check-radio\" value=\"Browser (Web-App)\"  id='input_radio_d13e2b70c27e1b9c37c8920d310e3944' aria-label='Browser (Web-App)' aria-invalid='false' aria-required=\"true\"> <span>Browser (Web-App)<\/span><\/label><\/div><\/div><\/div><div class='ff-el-group    ff-el-input--content'><div class='ff-el-form-check ff-el-tc'><label aria-label='terms & conditions' class='ff-el-form-check-label ff_tc_label' for=\"gdpr-agreement_1d6b1f429d4ceaad74a57ee20ea527d3\"><span class='ff_tc_checkbox'><input type=\"checkbox\" name=\"gdpr-agreement\" class=\"ff-el-form-check-input ff_gdpr_field\" data-name=\"gdpr-agreement\" id=\"gdpr-agreement_1d6b1f429d4ceaad74a57ee20ea527d3\"  value='on' aria-invalid='false' aria-required=\"true\"><\/span> <div class='ff_t_c'>Doy mi consentimiento para que el proyecto AURORA almacene la informaci\u00f3n que he enviado para que puedan responder a mi consulta.<\/div><\/label><\/div><\/div><div class='ff-el-group' ><div class='ff-el-input--content'><div data-fluent_id='5' name='g-recaptcha-response'><div\n\t\tdata-sitekey='6LeHGTwmAAAAAIqRczdXz5l459PWEzzXgPcdv769'\n\t\tid='fluentform-recaptcha-5'\n\t\tclass='ff-el-recaptcha g-recaptcha'\n\t\tdata-callback='fluentFormrecaptchaSuccessCallback'><\/div><\/div><\/div><\/div><div class='ff-el-group ff-text-left ff_submit_btn_wrapper'><button type=\"submit\" class=\"ff-btn ff-btn-submit ff-btn-md ff_btn_style\" >Enviar Formulario<\/button><\/div><\/fieldset><input type=\"hidden\" name=\"trp-form-language\" value=\"es\"\/><\/form><div id='fluentform_5_errors' class='ff-errors-in-stack ff_form_instance_5_1 ff-form-loading_errors ff_form_instance_5_1_errors'><\/div><\/div>        <script type=\"text\/javascript\">\n            window.fluent_form_ff_form_instance_5_1 = {\"id\":\"5\",\"settings\":{\"layout\":{\"labelPlacement\":\"top\",\"helpMessagePlacement\":\"with_label\",\"errorMessagePlacement\":\"inline\",\"cssClassName\":\"\",\"asteriskPlacement\":\"asterisk-right\"},\"restrictions\":{\"denyEmptySubmission\":{\"enabled\":false}}},\"form_instance\":\"ff_form_instance_5_1\",\"form_id_selector\":\"fluentform_5\",\"rules\":{\"names[first_name]\":{\"required\":{\"value\":false,\"message\":\"First Name field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"names[middle_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"names[last_name]\":{\"required\":{\"value\":false,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"email\":{\"required\":{\"value\":true,\"message\":\"We need your email address to get back to you about your inquiry.\",\"global\":false,\"global_message\":\"This field is required\"},\"email\":{\"value\":true,\"message\":\"It looks like the email address you entered is not valid.\",\"global\":false,\"global_message\":\"This field must contain a valid email\"}},\"dropdown\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"description\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"input_radio\":{\"required\":{\"value\":true,\"message\":\"This field is required\",\"global\":false,\"global_message\":\"This field is required\"}},\"gdpr-agreement\":{\"required\":{\"value\":true,\"message\":\"This field is 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If you are still experiencing problems or cannot find what you are looking for, do not hesitate to reach out to our team directly through the form at the bottom of this page. FAQ What is the AURORA [&hellip;]<\/p>","protected":false},"author":12,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-4935","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>AURORA App Support - AURORA H2020<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.aurora-h2020.eu\/es\/app-support\/\" \/>\n<meta property=\"og:locale\" content=\"es_ES\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"AURORA App Support - AURORA H2020\" \/>\n<meta property=\"og:description\" content=\"If you require support with the AURORA app, please check our FAQ section below for your question. 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